Shipping & Returns
Last updated: May 13, 2026
Thanks for shopping with Pup Standard. 🐾
We want your pup (and you) to be happy with every order. Here's everything you need to know about how we ship, how to handle issues, and how returns work.
If anything below isn't clear, reach out anytime at support@pupstandard.com and we'll help.
📦 Shipping
Where we ship
We currently ship within the United States only (including all 50 states, DC, and US territories). If you'd like us to ship somewhere else, email us — we may be able to help on a case-by-case basis.
Processing time
Most orders are processed and handed to the carrier within 1–3 business days of being placed. Orders placed on weekends or holidays will begin processing the next business day.
Shipping time
Once shipped, most orders arrive within 5–10 business days, depending on your location and the product. Some larger items (beds, crates, furniture) may take longer — estimated delivery times are shown at checkout.
Shipping costs
Shipping costs are calculated at checkout based on your address and the items in your order. We offer free standard shipping on orders over $49.
Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track orders anytime at pupstandard.com/track-order.
⚠️ Order issues
My order hasn't arrived
- If it's been more than 14 business days since your order shipped and tracking shows no progress, contact us at support@pupstandard.com and we'll investigate.
- If tracking shows your order was delivered but you didn't receive it, please:
- Check with neighbors and household members
- Check around your delivery location (porches, side doors, garages)
- Contact the carrier directly using your tracking number
- If still missing after 48 hours, contact us and we'll help work with the carrier on a claim
My order arrived damaged or defective
We're sorry — let us make it right. Please contact us within 7 days of delivery at support@pupstandard.com with:
- Your order number
- A clear photo of the damage or defect
- A photo of the shipping box if the damage is shipping-related
We'll either replace the item at no cost or issue a full refund — your choice. We cover return shipping for damaged or defective items.
I received the wrong item
Same process as above — contact us within 7 days with your order number and a photo, and we'll send the correct item and arrange return of the wrong one at no cost to you.
I need to cancel or change my order
We process orders quickly, so cancellations and changes need to happen fast. Contact us as soon as possible at support@pupstandard.com:
- Before the order ships: We can cancel or modify it at no charge.
- After the order ships: Unfortunately we can't recall it, but you can return it for a refund once it arrives (see Returns below).
I entered the wrong shipping address
Contact us immediately at support@pupstandard.com. If we catch it before the order ships, we'll update the address. If it has already shipped, you'll need to either:
- Contact the carrier directly to arrange address forwarding (carrier fees may apply), or
- Wait for the package to be returned to us, after which we'll either refund the order (minus return shipping costs) or reship to the corrected address at your cost.
↩️ Returns
What can be returned
You can return most unused, unopened items in their original packaging within 30 days of delivery.
We can't accept returns on:
- Used or opened items (for health and safety reasons — especially treats, food, grooming products, and anything that touches a pet's mouth or skin)
- Items marked "Final Sale" or "Non-returnable" on the product page
- Personalized or custom items
How to return an item
- Email support@pupstandard.com with your order number and the reason for return.
- We'll send you return instructions and a return shipping address within 2 business days.
- Ship the item back to us within 14 days of receiving return instructions. We recommend using a tracked shipping service — we can't refund items that get lost in return transit.
Return shipping costs
- Defective, damaged, or incorrect items: We pay return shipping.
- All other returns (changed your mind, didn't fit, etc.): You pay return shipping.
Restocking fee
We do not charge a restocking fee on returns received in original, unused condition.
Refund timing
- Once we receive your return, we'll inspect it within 3 business days.
- If approved, your refund will be issued to the original payment method within 5–7 business days.
- Depending on your bank or card issuer, it may take an additional 3–10 days to appear on your statement.
Exchanges
The fastest way to exchange an item is to return the original (per the process above) and place a new order for the item you want. This gets your new item to you faster than waiting for an exchange swap.
💬 Questions?
Email us at support@pupstandard.com — we typically respond within 1–2 business days.
Pup Standard · Washington, DC
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